Refund policy

Return & Refund Policy

Effective Date: JAN 1, 2025

At MANSA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

• You may request a return within 30 days of receiving your order.
• Items must be:
  
• Unused, unworn, and in their original condition.
• In the original packaging with all tags attached.
  
• To start a return, please contact us at info@slkulture.com with your order number and reason for return.

2. Non-Returnable Items

We cannot accept returns for:

• Sale or clearance items.
• Gift cards or downloadable products.
• Items marked as “final sale.”

3. Refunds

• Once we receive and inspect your returned item, we will notify you via email.
• Approved refunds will be processed back to your original payment method within 5 business days.
• Shipping costs are non-refundable.

4. Exchanges

We currently do not offer exchanges for the same item in a different size/color.

 

5. Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 7 days of delivery with photos, and we will resolve the issue at no additional cost to you.

 

6. Contact Us

 

For return or refund inquiries, email us at:

Email: info@slkulture.com